DELIVERY INFORMATION
Our current shipping destinations and methods are as follows. For more information, quotes or expected delivery dates please contact us.
UK
All orders over £25 are tracked, and you will receive SMS and/or email notifications along with delivery updates to the contact details you provide.
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UK Standard Shipping (Royal Mail):
(2-3 working days - excludes Saturdays, Sundays and Bank Holidays) Orders over £25 include tracking and signature upon delivery. In rare cases it can take up to 10 working days for your order to be delivered.
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UK Special Delivery Guaranteed (Royal Mail):
(Next working day) Order before 3pm Monday-Thursday for delivery next day via Royal Mail before 1pm. Orders placed after 3pm on Thursday and before 3pm on Friday will be delivered on Mon before 1pm. (Excludes UK Bank Holidays and holiday closures).
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UK Saturday Delivery (Royal Mail):
(Next working day) Order before 12pm on Friday for delivery on Saturday via Royal Mail. (Excludes UK Bank Holidays and holiday website closures). Saturday delivery option is not available to certain remote locations
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All UK orders over £75 qualify for Free Postage unless the buyer wishes for the order to be sent via Special Delivery or Saturday from which an additional fee will be charged.
EUROPE
All orders over £22.50 are tracked, and you will receive SMS and/or email notifications along with delivery updates to the contact details you provide.
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Europe Standard Shipping (Royal Mail):
(5-10 working days - excludes Saturdays, Sundays and Bank Holidays) Orders over £22.50 include tracking and signature upon delivery. In rare cases delivery can take up to 35 working days to be delivered.
REST OF THE WORLD
All orders over £22.50 are tracked, and you will receive SMS and/or email notifications along with delivery updates to the contact details you provide.
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Rest of the World Standard Shipping (Royal Mail):
(5-15 working days - excludes Saturdays, Sundays and Bank Holidays) Orders over £22.50 include tracking and signature upon delivery. In rare cases delivery can take up to 35 working days to be delivered.
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Our delivery times are based on working days Monday to Friday (excluding Bank Holidays) and are not guaranteed.
ADDITIONAL DELIVERY INFORMATION
The times listed above does not include picking and processing lead time which can be up to 2-3 working days.
Please note: orders placed during busy seasonal periods may be subject to a longer processing and delivery time.
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If you are unsure about the rate you'll be paying, an exact quotation will be generated upon entering your details at the checkout.
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You may incur custom duties and taxes when importing. Please check with your local government or postal website for further information.
Please note that all payments are taken in GBP(£) and all orders are governed by UK law.
Payment methods include PayPal, Visa, Visa Debit, Mastercard and American Express.
RETURN POLICY
Please find below details of our returns policy. Details of your full consumer rights can be found in our Terms and Conditions page.
When you buy goods from our website or by telephone, a distance sales contract is formed, under which you have a short time to change your mind and return the goods to us. Please read the following information carefully about your rights. If goods are faulty or misdescribed then you have additional rights - see below.
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1. You have the legal right to cancel the contract for a limited time without giving any reason, but we would welcome your feedback as it helps us to improve.
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3. Your right to cancel ends 14 calendar days from the the day following:
(a) The day your receive your order, or
(b) The day you receive the last of your order when it's delivered in instalments.
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4. To cancel, you must inform us of your wishes either by post or in an email.
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5. If you cancel this contract, we will refund the full purchase price plus the cost of delivery on your order. Note any additional cost of return delivery or enhanced delivery chosen by you will not be refunded e.g. next day delivery.
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6. We do everything we can to make sure our goods reach you in perfect condition, however if there is anything wrong with your order please tell us as soon as possible so we can resolve the matter to your satisfaction.
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If goods are faulty, misdescribed or have been damaged in transit then please contact us telling us what is wrong and remember to provide your name, address and order number. Where possible include a photograph of any damage caused to packaging in transit as this will help us to raise the matter with our courier.
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7. Where goods are faulty or have been misdescribed then you have a short-term right to reject them for a full refund or ask us to send you a replacement as you prefer.
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8. All refunds will be made using the same method as payment as used when ordering.